How to upgrade to Helpdesk Pilot 5.2.11
Once the steps in this article have been completed, do the following. Downloading prerequisites for Helpdesk Pilot 5.2.11 1. Login to the Helpdesk Pilot VM as superuser (password: superuser) 2. Type cd /tmp and press enter 3. Type wget 4. Type sudo sh prepare_for_ubuntu12.sh (type the password : superuser …
Helpdesk Pilot version 5.2.11 - Release Notes
New features * Remote Desktop Integration using LogMeIn Rescue * Smartsignin Integration * IP Restrictions(whitelisting IPs) for access to staff panel * Ticket Life cycle report - Time distribution of tickets across various statuses based on work schedules. Offered via Excel/CSV export * Embed Support Widget, w…
Steps to upgrade Ubuntu 10.04 to Ubuntu 12.04 on HDP VM
This article shows the steps required to be done to upgrade the base Operating System on the Helpdesk Pilot virtual machine. We will be following the command line steps to perform the upgrade. Considerations: Before proceeding with the steps, please ensure the following: * there is at least 500 MB free disk spac…
