We are announcing the retirement of the Helpdesk Pilot on-premise Helpdesk. Support and update would be discontinued as of June 30, 2019. Existing customers can migrate to our cloud edition - HappyFox.com.
Helpdesk Pilot verison 5.2.12 - Release notes
HDP version 5.2.12 (revision 18620) is available for customers from April 2016. Here's the release notes: Bug Fixes * JIRA related bug fixes * Fixed bug where timestamp on updates was showing incorrectly * Fixed bug where deactivated staff was shown on the reports forms * Fixed bug where if multi brand…
Helpdesk Pilot version 5.2.11 - Release Notes
New features * Remote Desktop Integration using LogMeIn Rescue * Smartsignin Integration * IP Restrictions(whitelisting IPs) for access to staff panel * Ticket Life cycle report - Time distribution of tickets across various statuses based on work schedules. Offered via Excel/CSV export * Embed Support Widget, w…
