We are announcing the retirement of the Helpdesk Pilot on-premise Helpdesk. Support and update would be discontinued as of June 30, 2019. Existing customers can migrate to our cloud edition - HappyFox.com.
Helpdesk Pilot version 5.2.11 - Release Notes
New features * Remote Desktop Integration using LogMeIn Rescue * Smartsignin Integration * IP Restrictions(whitelisting IPs) for access to staff panel * Ticket Life cycle report - Time distribution of tickets across various statuses based on work schedules. Offered via Excel/CSV export * Embed Support Widget, w…
Helpdesk Pilot version 5.2.10 - Release Notes
We are excited to announce the availability of the new version of Helpdesk Pilot, version 5.2.10. This update has a bunch of new features, enhancements and bug fixes. Take a look at the release notes below: New features * Customer panel homepage and Knowledge base design * Google Single Sign on - Use your Googl…
