New features

• Remote Desktop Integration using LogMeIn Rescue
• Smartsignin Integration
• IP Restrictions(whitelisting IPs) for access to staff panel
• Ticket Life cycle report - Time distribution of tickets across various statuses based on work schedules. Offered via Excel/CSV export
• Embed Support Widget, with options to show new ticket form with custom fields
• Custom JS script on Support Center - Add any custom JS code to your HappyFox support center page

Enhancements

• Applied canned action (in ticket update) can be retained in the drop down
• Autocomplete email address
• Font Name option in Forum's Rich Text Editor
• Staff New Ticket Form - Lookup by Custom Fields
• Add Subscriber action on Smart Rules
• SEO Friendly KB URLs
• Adding of LinkedIn Share link in KB
• {{assigned_staff_name}} in Notifications
• Notification for moving ticket from one category to another
• Captcha for all end user forms
• Enhancements for the numbers shown on the staff dashboard - was previously not honoring certain permissions, like access to all tickets/only assigned tickets
• Default "Expand All" option for all staff
• Custom Field Migration to new type custom field
• Improved workflow when staff tries to login with staff login credentials on the support center login page
• Highrise Integration Enhancements
• Contact Groups now available in the Compact View
• Sort section names, articles in alphabetical order in staff panel
• Salesforce Integration Enhancements
• Support widget to drive self-service
• Due Date option in Support Centre -> New Ticket Form
• HappyFox - InfusionSoft Integration - Enhancements
• Highrise CRM enhancement - now pushes contact updates on tickets also to Highrise CRM cases/notes
• Associating logged in staff to Scheduled report by default
• Now showing Announcement banner post login on Customer panel pages too
• Support for SAML integration (via OneLogin) for customer login
  Via the same Integration, it's now possible to support single sign on for customers (on any HappyFox account) with OneLogin provider. Based on the email ID, the user will be logged into the staff panel or customer panel.
• CSS fixes for dark mode
  When dark theme is used on an OS, the text box for the ticket detail page was not showing font colors properly. CSS for font color has been applied for this.
• Fixed bug where merge loser tickets were not being listed in the Search tickets view
• Fixed bugs in IE 8/IE 9 where update of tickets was showing a textbox with the update and not reloading the ticket detail page with the update. Also fixed the bug on the same browser where edit custom fields was not working
• Added "id:" operator in advanced search to list tickets by IDs. Ticket IDs can be given as "AB00001128" or "1128". Separate multiple ticket IDs with comma, like, "AB00001128,AB00001148". This will list just the tickets entered in the search query.
• Added option to send "Contact account add" notification while adding a contact from the Change contact section
• Honour CC options when staff replies to tickets via staff notifications - New setting introduced in Category options
• Permalink for updates
• New permissions - Add and delete tags
• Now possible to set staff roles with more granular permissions to Add and/or Delete tags on tickets. To retain existing behavior for all existing accounts, the permissions have been enabled by default
• Tags in compact view preferences
• Now possible to choose tags as a column for the compact view preferences
• Zoho Integration: When there is more than one contact returned from Zoho CRM with the same email ID of the contact on HappyFox, there was an error being thrown and the Zoho information was not being pulled from the CRM. This has now been fixed, information of the first contact returned from Zoho will be shown. The same applies for pushing updates from HappyFox to Zoho CRM 

Bug fixes

• Fixed bug where saving a smart rule with "trigger webhook" action was failing
• Fixed bugs related to ticket updates - when custom fields are updated while updating a ticket
• Fixed bug where mass action was not working In IE8
• Fixed bug where edit custom fields on ticket detail page not working on IE8
• Fixed bug where assignee drop down in mass reply was not listing the staff common to ticket categories
• Fixed issue where it was possible to set due date to a date in the past via keyboard input
• Fixed bug where it was not possible to change the status by selecting the tickets from the ticket list page in IE 8
• Fixed bug where clicking pagination arrows on ticket list page would deactivate the category filter drop down
• Fixed usability issue of turning off browser auto complete on certain forms
• Fixed bug on Support center knowledge base articles page where a hyperlink on a image was not opening the target URL, but was opening the image only
• Fixed bug where creating ticket via API was failing when the category selected was a private category
• Fixed bug when due date and assignee were not showing values when a new ticket was created via API
• Fixed bug where in certain cases Smart rules with Due date based action was failing
• Fixed bug with Pending ticket counts where the number of total tickets and number of pending tickets per contact were displayed incorrectly
• When there was no announcement banner set, the pages after a customer logged in showed some error message
• Fixed bug where adding script tag was possible in the "Add tags" functionality
• API bug fix - Fixed bug where "Unresponded:True" and "Breached: True" were not honoured via API
• Fixed bug where last_updated_at was not returned in the Knowledge Base API. Also added slug text in the response to the same API