We are excited to announce the availability of the new version of Helpdesk Pilot, version 5.2.10. This update has a bunch of new features, enhancements and bug fixes. Take a look at the release notes below:

New features

1. Customer panel homepage and Knowledge base design
2. Google Single Sign on - Use your Google Apps accounts to sign in. Available only for staff panel
3. SAML support - Integration with Onelogin
4. Reports API end points
5. Next and previous links now available on ticket detail page to go across tickets
6. Forum in Support Center
7. Configurable options in Support Center to show links in header
8. Support for adding inline images in replies and private notes in tickets. Images embedded in messages!
9. Magento Integration
10. Integration with Salesforce CRM
11. Integration with Infusionsoft CRM
12. Due date based advanced search
13. Scheduled reports
14. Support for inline images in KB articles
15. Related KB articles and Forum posts while creating new ticket on support center
16. New login options on Support center - Twitter and Facebook

Enhancements

1. Custom fields enhancements, especially in report export where custom field values are exported
2. Performance improvements in various areas of the app
3. Excel export related enhancements
4. Mail receiver enhancements
5. New condition available in Smart Rules, SLA and Reports - Number of ticket updates (only includes staff and customer messages)
6. New condition available in Reports - Updated by (staff)
7. Links shown in the ticket detail page now open in a new tab. Available both in staff panel and customer panel
8. New column - Created On now available as a configurable option for the compact view in tickets list
9. Customer group name now displayed in ticket box along with customer email ID
10. Some UI enhancements in the newly designed Support center
11. Private Notes and Private Notes/Staff Reply filter condition in reports view
12. The option to send contact account invitation notification is now disabled, while adding a contact from the add contact form
13. API Enhancements - now possible to read the contact group members with the "Read Contact group by ID" end point
14. Google+ Authentication for customer login in Support Center
15. Knowledge Base related enhancements - showing related articles when a new ticket is created from the support center
16. Saved search list now shows in alphabetical order
17. Now showing only relevant contacts as per tickets filtered in the report view > contacts activity tab
18. Improved listing of active/inactive staff under Manage >> Staff
19. Search by status via Advanced Search. Now possible to search for tickets with one status or another
20. Improved workflow to disable a staff user - while disabling a staff introduced a new option to assign tickets to another staff. Tickets in Completed behaviour statuses will not be reassigned and contact replies to these tickets will unassign the ticket and change the status to the default status
21. Improved search query for fetching tickets and custom field values
22. Search by contact group name in Advanced Search
23. Now showing an alert when a user disassociates his/her own name from the report's "Associate Staff Section"
24. Enhancements for Support Center and new KB home on Support Center
25. Update customer - Yes/No option added to Canned Actions
26. Checking for presence of categories visibility, and if no category is made available to contact, then the new ticket form is not shown
27. Contact groups list sorted alphabetically
28. Showing absolute time for date columns like Created on, when added to column view
29. Exporting contact group name along with customer activity view report
30. Now possible to remove ticket due date in add update/add private note/mass reply forms
31. Added previous/next ticket links at the bottom of the page too
32. UI enhancement for long staff usernames causing items to overlap in the assign to drop down in the ticket box
33. Security enhancements
34. Displaying KB article feedback numbers for staff view of article
35. New sorting option - by status for tickets list page
36. New configurable option for maintaining edited subject in incoming emails - option present under category settings
37. Activity log for Edit Subject introduced
38. Cool new 404 and 500 error pages

Bug Fixes

1. Fixed bug where canned actions were not getting populated in the add update form, when rich text editor is disabled - caused due to the optmizations done for loading tinymce JS
   
2. Pagination related fixes in ticket list page
   
3. Caught exception while trying to delete some SLAs
   
4. Fixed bug where the number of tickets per page was not honoured in tickets compact view
   
5. Minor JIRA bug fixes
6. Fixed bug where same holiday could not be added to two work schedules
7. Bug fix for regex for pattern matching to display hyper links for Text type Custom fields in the ticket detail page, when present
8. Fixed bug when there was an error thrown when a client logged in using LDAP
   
9. Fixed bug where unintentional attachments were accessible via the URL on the customer panel
10. Fixed bug when a report is cloned and changing the conditions of cloned reports affected the original report data too
11. Fixed bug on Dashboard, where the critical tickets count was being wrongly displayed
12. Fixed bug in advanced search where text type custom fields search was not showing results
13. Fixed bug in Reports conditions, where it was not possible to choose tags or values of a multiple option custom field as a condition
14. Fixed a bug where it was possible to save custom fields with blank values
15. Fixed a bug where exporting reports was throwing some error due to mismatch between old and new custom fields
16. Fixed an issue where it was not possible to click on the ticket subject in the related tickets section, when the ticket does not contain a subject
17. Fixed a bug where the landing page preferences were not honoured and "All" tickets page was being loaded, instead
18. Fixed a bug where the message snippet was not showing the latest edited message
19. Fixed a bug where the Next ticket link was not working in certain cases
20. Fixed bug where the time stamp was not shown correctly in the ticket box in the ticket list page. This was caused by the recent move to jinja templates
21. Fixed bug where some email IDs with non ASCII characters were not shown correctly in the CC/BCC fields on ticket detail page 
22. Fixed minor UI issue where the links on the top right in the staff panel were shown in two lines