In the event of a 500 error message on the deployed Helpdesk Pilot installation, the following can be done to see the complete error message.

• Login to the Helpdesk Pilot VM as superuser (password: superuser)
• Type sudo nano /hdp/etc/env.py
• Now add this line at the end of the file
  export HDP_DEBUG_MODE=1
• Type Ctrl+x followed by 'y' to save the file
• Now, restart the service again by typing
  sudo hdp-manage service restart
• Perform the same action on the browser which results in showing the 500 error page. As in, if you were loading the /staff/tickets page when you saw this error, do the same.
• Now with DEBUG_MODE enabled you should see a complete error message on the page, rather than the one you currently see
• Please save this as a HTML file from the browser and send it to us