Identifying your Helpdesk Pilot version

This article describes how to find the version of Helpdesk Pilot you currently have. This applies only to customers using version 5 or above of Helpdesk Pilot. 

Case 1: If you had purchased Helpdesk Pilot between March 2011 and Jan 2012

Please do the following to find the version number:

1. Login to the Helpdesk Pilot Virtual Machine (VM) as hdp (password: hdp)
2. Type ./info.sh -1
3. This will show you the version number of the application and the revision that you currently have
4. Type exit to logout of the console

Please do the following to find the version number:

1. Login to the Helpdesk Pilot Virtual Machine as superuser (password: superuser)
2. Type sudo -s 
3. Type the password in step 1, if requested again
4. Type hdp-manage version --all
5. This will show you the version number of the application and the revision that you currently have
6. Type exit to logout of the console